Title: Store Manager
Department: ACE Hardware
Reports To: Regional Manager
Job Summary:
The Store Manager is responsible for overseeing the daily retail operations of the store, ensuring exceptional customer service, and leading the store team to achieve operational and sales goals. This role includes managing store safety, employee development, inventory control, and merchandising, all while adhering to company guidelines and policies.
Key Responsibilities:
- Operational Oversight:
- Direct daily retail operations in accordance with company guidelines.
- Analyze operational changes and make adjustments to meet or exceed store goals.
- Maintain store safety and security, safeguarding assets and ensuring a safe environment for customers and employees.
- Team Management:
- Recruit, train, and develop store employees to maximize efficiency and performance.
- Supervise and mentor the assistant store manager and overall store team.
- Handle scheduling, promotions, transfers, and terminations.
- Resolve employee conflicts and report any harassment or discrimination issues to HR.
- Customer Service & Sales:
- Establish and achieve department and store sales goals.
- Oversee customer service standards to ensure a positive shopping experience.
- Shop competitors to stay informed on industry trends and pricing.
- Inventory & Merchandising:
- Collaborate with the Merchandising team on price, margin maintenance, and inventory levels.
- Oversee inventory shipments, receiving, and merchandising displays to optimize sales efficiency.
- Implement in-store traffic building campaigns and adjust inventory and personnel for promotions.
- Administrative Duties:
- Conduct monthly store meetings and complete annual performance reviews for the team.
- Maintain physical plant and equipment for operational efficiency.
- Attend management meetings, training sessions, and conventions as required.
- Participate in local civic affairs and delegate maintenance of defective merchandise claims.
- General Responsibilities:
- Maintain a professional appearance and adhere to company policies and procedures.
- Ensure consistent and punctual attendance.
- Perform other responsibilities as assigned.
Key Competencies:
- Leadership: Demonstrates initiative, commitment, and a strong work ethic.
- Flexibility: Responsive to feedback and adaptable to change.
- Integrity: Operates with honesty and treats others with respect and fairness.
- Critical Thinking: Exhibits strong analytical and problem-solving skills.
- Customer Focus: Provides exceptional customer service and maintains a positive demeanor.
- Communication: Possesses effective communication skills and maintains a professional conduct.
- Professionalism: Maintains a well-groomed appearance and professional behavior.
Minimum Requirements:
- Proven success in a managerial role within a hard-lines retail environment.
- Experience supervising others and contributing to sales volume through personal salesmanship and suggestive selling.
- Strong analytical skills with the ability to interpret P&L statements and other business reports.
- Hardware experience is a plus but not required.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform other duties as necessary.
